Cancellation, Withdrawal & Refund Policy

1. Scope

This policy applies to paid services purchased through WEBridgED, including services offered under the WePreparED brand.

The services currently offered may include automated digital assessments and personalised educational support services.

2. Free services

WePreparED / Quick Check is provided free of charge. Because no payment is made, no refund applies to this service.

3. Digital services

Certain WePreparED services, including Profile Review and Application Review, provide digital analysis or digital content following payment.

Where applicable under consumer law, if you ask for the digital service or digital content to begin immediately, this may affect your statutory right of withdrawal once performance has begun or the digital content has been supplied.

Any limitation or loss of a statutory withdrawal right will only apply where the legal conditions required for that limitation or loss have been satisfied.

4. Personalised services

WePreparED / Application Support is a personalised service and is subject to prior review and acceptance before payment is requested.

If you request that the service begins during an applicable statutory withdrawal period, the legal consequences of that request will be determined in accordance with applicable consumer law.

If a valid withdrawal is exercised after the service has already begun at your request, you may be required, where permitted by law, to pay an amount proportionate to the services already provided.

5. Service not delivered

If you have paid for a service but WEBridgED is unable to provide it, please contact us. Where appropriate, the payment will be refunded using the original payment method.

6. Technical problems

If a payment is completed but the purchased digital service cannot be accessed because of a technical problem, please contact us so that we can investigate and restore access where possible.

If the purchased service cannot be provided, applicable consumer rights and remedies remain available.

7. Change of mind

Nothing in this policy excludes or limits any mandatory withdrawal, cancellation, refund or other consumer rights that you may have under applicable law.

Whether a refund is available depends on the type of service, whether performance has begun, whether digital content has already been supplied, and the statutory rights applicable to the transaction.

8. How to request a cancellation or refund

To request a cancellation, exercise an applicable withdrawal right, report a problem or request a refund, contact:

Email: [email protected]

Please include your name, the email address used for the purchase, the service purchased and sufficient information to identify the payment.

Do not send payment card details by email.

9. Refund method

When a refund is due, it will normally be issued to the original payment method, subject to applicable law and the payment provider's processing procedures.

10. Statutory consumer rights

This policy does not replace or restrict mandatory consumer rights available under applicable law.

Where mandatory consumer protection rules provide rights that are more favourable than this policy, those mandatory rules apply.

11. Service provider

WEBridgED is the parent brand under which WePreparED services are offered.

Legal service provider: To be completed before commercial launch.

Registered address: To be completed before commercial launch.

Registration / company number: To be completed before commercial launch.

Contact: [email protected]

12. Policy updates

This policy may be updated when our services, legal provider information or applicable legal requirements change.

Last updated: September 2026